Store Polices and FAQs
When you buy from the Tiny House Farm, you are purchasing products from our small family business. You can personally contact us via email and we will respond usually within 24 hours or sooner.
Your purchase constitutes your acknowledgement and agreement to all of our policies below.
We always try to offer as many organic products as possible and leave as small of a carbon footprint as we can. We try to provide boxes that are compostable and/or suitable for reuse. We select biodegradable packing or recycle packing materials whenever possible. We follow FDA approved guidelines for all consumable packaging.
Accepted payment methods include:
Shipping: FLAT RATE SHIPPING DETAILS Flat rate shipping is currently offered only on our main website.
PLEASE READ OUR CANCELLATION, RETURNS, AND REFUND POLICY (BELOW) CAREFULLY SO THAT THERE ARE NO MISUNDERSTANDINGS.
Returns: Contact us within: 3 days of delivery
Cancellations: Request a cancellation within 24 hours of purchase.
We don't accept exchanges
Please contact us if you have any problems with your order.
The following items can't be returned:
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalized orders
- Teas. He,rbs, Spices, Dried Flowers or wedding toss
- Intimate items such as soap and bath salts (for health/hygiene reasons)
- Items on sale
We don't allow cancellation of orders after 24 hours due to the expenses of time and materials that we may incur from handling your order.
By making a purchase from our shop, your purchase constitutes your agreement to pay a $15, or 25% CANCELLATION FEE (whichever is greater). This amount will be deducted from any refund.
RETURNS THESE ITEMS ARE NON-RETURNABLE- Teas, Bath Items, Soap, live Plants, dried flowers, berries, wedding toss, seeds, and botanicals are non-returnable.
Custom orders are non-returnable under any circumstance.
RETURNS WILL INCUR A 25% RESTOCKING FEE (due to the costs we incur to ship your order). Once we receive your return, and determine that it is in original condition, your *money will be refunded (*less original shipping costs, shipping cost to return, and 25% restock fee).
After 14 days of purchase, items are nonreturnable. Any consumable or personal product, unfortunately, can't be resold for safety's sake.
Custom orders are non-refundable because either we took the time to make it just for you or made a special purchase to meet your needs. If we made something special and you are disappointed, we want to do our best to solve any problems. Please contact us.
PLEASE NOTE : Orders sent back without preauthorization unfortunately will not be refunded.
RETURN TO SENDER- If we receive a package back because it was unclaimed or an error was made with the address that you gave us, we will be happy to reship for the cost of shipping
😊 We prefer PAYPAL as the primary form of payment. They accept Visa, MC, debit card, and Paypal accounts. You DO NOT have to have a Pay Pal account to pay this way. We have found PAYPAL to be the MOST RELIABLE, SECURE and FASTEST method of payment processing and will allow for faster shipping in some cases.
HOW SHIPPING IS CALCULATED- our website matrix calculates the shipping costs for all our items. The shipping costs includes, shipping fees, labor costs, handling, and materials (boxes, bubble wrap, tissue, etc.).
Packaging Materials- We try to keep our carbon footprint as small as possible by using recycled packing materials we receive from our vendors, compostable materials, and recycled new packing materials. We do use FDA approved plastic bags to protect the integrity and safety of food products as well as bubble wrap for breakables. In these cases, all these materials can be reused and we encourage customers to consider this as opposed to placing in landfills.
SHIPPING METHODS- We may opt to ship first class mail If your order is under 1lb. Over that will go out parcel post, priority, UPS, or FedX . We will determine the mode of shipping unless you have paid for and requested a particular method of shipment. If you choose a specific method there may be additional charges.
SHIP TIME- We typically ship within 5 business days of you placing your order.
Large or Custom orders can take longer, depending on our vendor's policies, fulfillment time or during certain busy times of the year.
SOME ITEMS MAY BE ON A PREORDER BASIS WITH LONGER SHIP TIMES.
Custom orders- if we make a ceramic tiny house just for you, the ceramic process takes 3 weeks to complete. Clay has to dry for awhile in order to fire correctly and then goes through several firings. Or if you want 2000 small honey jars that may require a special order from our suppliers. We will always do our very best to get your purchase to you as quickly as we can. For any holidays, we urge you to order items as soon as possible. OOAK items, vintage, handcrafted and wildcrafted are all subject to limitations such as seasons and availability
!! ALLERY ALERT !!
🌿 All products may have been produced on machinery that packages or produces peanuts, tree nuts, soy, dairy and other items that. could be considered an allergen. We do not claim an allergen free product.
Information on Organic and Prop 65 California Residents-
CALIFORNIA RESIDENTS - ATTENTION CALIFORNIA CUSTOMERS
In accordance with California law we have listed warnings about herbal and tea items about your order here.
Your purchase is your acknowledgement that you have read these warnings found at www.P65Warnings.ca.gov/food" and wish to proceed with the order. According to Prop 65- "Consuming products can expose you to chemicals including lead, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov/food"
What does it mean when we label a product "organic"? Organic is the method of growing and processing that helps protect—not deplete—our natural resources. Organic foods are grown on land that has been free from the use of synthetic fertilizers, growth regulators, insecticides or herbicides for at least three years.
Organic is the method of growing and processing that helps protect—not deplete—our natural resources. Organic foods are grown on land that has been free from the use of synthetic fertilizers, growth regulators, insecticides or herbicides for at least three years.
Certification is your guarantee that the product has been grown and processed according to strict guidelines established in the Organic Foods Production Act of 1990. By composting, crop rotation, and interplanting to control weeds and pests, organic farming replenishes the soil, and sustains the health of our planet.
Before a product can be labeled Certified Organic, farmers and processors must meet the following requirements: No harmful chemicals have been applied to the land for at least three years. Farmers and processors pass yearly inspections by an independent certifying agency. Farmers and processors keep detailed records of operations. Farmers maintain a written organic management plan. Most of our organic herbal products and teas have been certified organic by Quality Assurance International (QAI).
Farmers maintain a written organic management plan. Most of our organic products have been certified organic by Quality Assurance International (QAI).
Please read our health and FDA information: Although we may link products to outside sources that give further information on a particular herb or tea, we can't make any health claims. For instance it has long been known that vitamin C is an essential element needed by our bodies, as is calcium, B vitamins and other things such as flavonoids in Luteolin, we are not allowed, however, to make those kind of statements. We always advise that before you add any new product for consumption, you check with your doctor for any adverse health issues or health benefits. No information is intended to diagnose, treat, cure, or prevent any disease.
Information on this site has not been evaluated by the Food and Drug
Proposition 65 California Residents:
We live in California and due to legislation (you know CA, they must legislate EVERYTHING!) sorry...I digress... All of our herbal and tea products from our suppliers state that they "meet or exceed federal and international safety standards." California's Prop 65 law requires that many kinds of consumer goods sold in California, including herbs and other dietary supplements, must contain a label with language similar to the following: Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or reproductive harm. In California, this label is typically found on electrical components (especially wiring), luggage, flashlights, jewelry and glassware, to name just a few items — it’s even found on fresh fruits, vegetables and nuts. This warning is also required to be posted in a conspicuous place at hotels, restaurants, gas stations and other public places. We include this warning here in order that our products remain fully compliant with this law." Although the spirit of the law is intended to ensure public safety, the way it is currently implemented-- according to our suppliers-- "undermines consumer confidence and makes companies in the natural products industry [even small-time farmers and wild crafters like us] responsible for environmental pollutants caused by other, less regulated industries. It also places the burden of proof relating to the safety of any product on companies who are forced to demonstrate that a warning label is not necessary."
WHOLESALE and DISCOUNTS We always want to work with customers who have large orders if possible. For any discounts the order minimum is 200 of the same item (large order), or 15 lbs. of teas or spices. We do not wholesale our products . We are a retail business. We do,however offer 10-15% discount on large orders (depending on the item) while some items ae already as low as we can offer.
GIFT BOX BUSINESSES- We are often approached by Monthly Gift Box businesses interested in carrying our products. We are always delighted to work with other businesses. Any discount is subject to the minimums above.