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Store Polices and FAQs

When you buy from the Tiny House Farm, you are purchasing products from our small family business. You can personally contact us and we will respond quickly. Our main policy is the golden Rule: Do unto others as you would have them do unto you. 
GENERAL INFO:
We always try to offer as many organic products as possible and leave as small of a carbon footprint as we can. We try to provide boxes that are compostable and/or suitable for reuse. We select biodegradable packing or recycle packing materials whenever possible. We follow FDA approved guidelines for all consumables.
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PAYMENT METHODS:

Accepted payment methods include:

  • Pay with Visa 
  • Pay with Master Card 
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal

All orders must be paid prior to shipment.

SHIPPING
We use Shopify as our shop portal. The website matrix calculates the shipping costs for all our items. The cost includes postage, handling and materials (boxes, bubble wrap, tissue, etc.).

Most items ship by priority mail if over 13OZ when packaged or combined with other items. If under that, you will have the option of choosing first class mail (slower and cheaper). When a package exceeds 5 lbs. we may ship your item UPS, fedx ground or usps parcel or priority depending on your timelines and cost of shipping. 

We typically ship within five business days with the following exceptions: Large supply orders can take longer, depending on our vendor's policies, or if we are creating something custom, or during certain busy times of the year such as holidays.
We will always do our very best to get your purchase to you as quickly as we can. We will keep in contact with you to let you know what the status is of your order if there is a delay.

For any holidays, we urge you to order items as soon as possible. OOAK items, vintage, handcrafted and wildcrafted are all subject to limitations such as seasons and availability.

Refunds and Exchanges

We want you to be happy. If you aren't, please send the stock supply (except consumables) or vintage item back within 14 days for a full refund (less shipping costs). 

Any consumable product, unfortunately, can't be returned and resold for safety's sake. If you are unhappy with one of our spices or teas, please contact us so that we can work to make it right.

Custom orders are non-refundable because we took the time to make it just for you. If we made something special and you are disappointed, we want to do our best to reverse that feeling! Please contact us. 

100% satisfaction is always our goal!
ORDER CANCELLATIONS:
Please note that order cancellations of stock items will incur a 25% restocking fee.
Custom orders cannot be cancelled after 24 hours from payment.
Additional policies and FAQs
All products may have been produced on machinery that packages or produces peanuts, tree nuts, soy or dairy and will not be considered allergen free.

❤️ Donation Policy- We often are approached with requests to donate to various charitable organizations and causes. While we already support our own causes, we love to be generous when we are able, but also know we have to be good stewards of our limited resources. Please send your written requests with your return home address to the following address for our sincere consideration (we do not accept email requests):

The Tiny House Farm
4410 Casa Loma Rd.
Morgan Hill, CA 95037


What does it mean when we label a product "organic"?

Organic is the method of growing and processing that helps protect—not deplete—our natural resources. Organic foods are grown on land that has been free from the use of synthetic fertilizers, growth regulators, insecticides or herbicides for at least three years. 

Certification is your guarantee that the product has been grown and processed according to strict guidelines established in the Organic Foods Production Act of 1990. By composting, crop rotation, and interplanting to control weeds and pests, organic farming replenishes the soil, and sustains the health of our planet. 

Before a product can be labeled Certified Organic, farmers and processors must meet the following requirements: 

No harmful chemicals have been applied to the land for at least three years. Farmers and processors pass yearly inspections by an independent certifying agency. Farmers and processors keep detailed records of operations. Farmers maintain a written organic management plan.  
Most of our organic teas have been certified organic by Quality Assurance International (QAI).

Please read our health and FDA information:

Although we may link products to outside sources that give further information on a particular herb or tea, we can't make any health claims. 

For instance it has long been known that vitamin C is an essential element needed by our bodies, as is calcium, B vitamins and other things such as flavonoids in Luteolin, we are not qualified to make those determinations. We may, however, quote others who make claims. 
PLEASE CHECK WITH YOUR DOCTOR:
We always advise that before you add any new product for consumption, you check with your doctor for any adverse health issues or health benefits. No information is intended to diagnose, treat, cure, or prevent any disease. 

Information on this site has not been evaluated by the Food and Drug Administration.

TEA and Herbs Prop 65- We live in California and due to legislation (you know CA, they must legislate EVERYTHING!) sorry...I digress...

All of our herbal and tea products from our suppliers state that they "meet or exceed federal and international safety standards. California's Prop 65 law requires that many kinds of consumer goods sold in California, including herbs and other dietary supplements, must contain a label with language similar to the following: 

Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or reproductive harm. In California, this label is typically found on electrical components (especially wiring), luggage, flashlights, jewelry and glassware, to name just a few items — it’s even found on fresh fruits, vegetables and nuts. This warning is also required to be posted in a conspicuous place at hotels, restaurants, gas stations and other public places. We include this warning here in order that our products remain fully compliant with this law."

Although the spirit of the law is intended to ensure public safety, the way it is currently implemented-- according to one of our suppliers-- "undermines consumer confidence and makes companies in the natural products industry [even small-time farmers and foragers like us] responsible for environmental pollutants caused by other, less regulated industries. It also places the burden of proof relating to the safety of any product on companies who are forced to demonstrate that a warning label is not necessary."